Proszę czekać, trwa ładowanie
The SLA (Service Level Agreement) is a type of agreement which ensures the maintenance and systematic improvement of the service quality level agreed between the client and the service provider. The aim is to support and maintain your store to ensure continuity and high quality of its operation.
You should remember about three parameters: response time, workaround time and repair time.
Response time lasts from the moment of reporting a bug to the confirmation of registration in the ticket system (HelpDesk). The workaround time is the time needed to restore system operation, even though the cause of the failure has not been removed. The repair time lasts from the error notification (trouble ticket) to the restoration of business continuity.
Temporary solution (WORKAROUND)
Workaround means restoring the correct operation of your store but it is not a complete elimination of the error cause. Thus, the error may reappear. We reach for the Workaround solution, for instance, during the system failure, when we need short repair time. Complete elimination of the error cause usually requires implementation of a new system version, which takes more time. However, this solution provides a longer period of proper functioning of your store.
Maintaining the Magento online store is a real challenge. Magento is a type of open-source software for an online store. As a result, it offers a wide range of possibilities. Magento is equipped with powerful tools for reporting, analysis, product management, mobile version, payment system, and the ability to run several stores within one system.
Unfortunately, the above facilities make it difficult to use this software. That is why our team of developers will be on the spot to solve any disturbances affecting the full functionality of your store. Thanks to regular security tests, ux audits, and checking the most common purchase paths, errors will be quickly identified and fixed, which will increase orders.