Proszę czekać, trwa ładowanie
Proper maintenance and support for your online store is important, especially during sales peaks, when traffic in your store is increasing or when you have to face a system failure that needs to be repaired immediately.
Our team of developers guarantees that your Magento store will be under constant supervision. We will take care of your customers’ comfort and safety so that they will be happy to come back to you for further purchases. Thanks to the SLA, you will receive a guarantee of high-quality services.
As part of technical support, we provide services for Libet’s e-shop at e-otoczenie.pl.
In cooperation with YES we provide services in the area of maintenance and support of the yes.pl online store and its other language versions.
We provide support for the Koszulkowo.com store and make sure that it runs smoothly and allows for proper placing of orders by the customers.
The SLA (Service Level Agreement) is a type of agreement which ensures the maintenance and systematic improvement of the service quality level agreed between the client and the service provider. The aim is to support and maintain your store to ensure continuity and high quality of its operation.
You should remember about three parameters: response time, workaround time and repair time.
Response time lasts from the moment of reporting a bug to the confirmation of registration in the ticket system (HelpDesk). The workaround time is the time needed to restore system operation, even though the cause of the failure has not been removed. The repair time lasts from the error notification (trouble ticket) to the restoration of business continuity.
Temporary solution (WORKAROUND)
Workaround means restoring the correct operation of your store but it is not a complete elimination of the error cause. Thus, the error may reappear. We reach for the Workaround solution, for instance, during the system failure, when we need short repair time. Complete elimination of the error cause usually requires implementation of a new system version, which takes more time. However, this solution provides a longer period of proper functioning of your store.
Maintaining the Magento online store is a real challenge. Magento is a type of open-source software for an online store. As a result, it offers a wide range of possibilities. Magento is equipped with powerful tools for reporting, analysis, product management, mobile version, payment system, and the ability to run several stores within one system.
Unfortunately, the above facilities make it difficult to use this software. That is why our team of developers will be on the spot to solve any disturbances affecting the full functionality of your store. Thanks to regular security tests, ux audits, and checking the most common purchase paths, errors will be quickly identified and fixed, which will increase orders.
Client Service Director, CEO
+48 694 946 435
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